Return Policy
Last updated: August 2026
At Ariyanthe, every artwork is produced specifically for your order. Each Canvas, Fine Art Poster and Framed Fine Art Poster is professionally produced through our trusted international production network and carefully prepared for delivery.
Because our physical editions are made to order rather than mass-produced and held in inventory, our return policy differs from that of conventional retail products.
Made-to-Order Products
Ariyanthe physical editions are produced specifically after an order has been placed.
For this reason, we generally do not accept returns or exchanges for change of mind, including:
- Ordering the wrong size
- Ordering the wrong artwork or edition
- Changing your preference after production has begun
- Incorrect information provided during checkout
- No longer wanting the artwork after placing the order
We therefore encourage you to carefully review the artwork, edition, size and shipping information before completing your purchase.
This policy does not affect any mandatory consumer rights that may apply to you under the laws of your country.
When We Accept Returns or Replacements
We will gladly assist if your order arrives with:
- A manufacturing or printing defect
- Damage that occurred during production or delivery
- An incorrect artwork
- An incorrect edition or product
- A product that differs materially from the item you ordered
These situations are uncommon due to the quality standards maintained by Ariyanthe and our production partners. If a problem does occur, we will work with you to find an appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, repair or refund.
Reporting a Problem
If your order arrives damaged, defective or incorrect, please contact us within 7 days of receiving your order.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product
- Clear photographs of the packaging
- A photograph of the shipping label, where applicable
- Photographs clearly showing the damage or defect
This information allows us to assess the issue and, where necessary, work with the relevant production or delivery partner to resolve it.
Return Process
If we determine that a product needs to be returned, we will provide you with the appropriate return instructions.
Please do not return an item before contacting us and receiving return instructions.
Where a return is approved, we may ask that the item:
- Be returned within the time frame specified in our return instructions.
- Be securely packaged to prevent further damage.
- Include the original packaging and contents where reasonably possible.
Depending on the product and circumstances, the return may be handled through the production facility responsible for your order.
Refunds & Replacements
Once an approved return or claim has been assessed, we will confirm the appropriate resolution.
Where a refund is approved, it will normally be issued using the original payment method.
Depending on the circumstances, we may instead arrange a replacement or another appropriate remedy.
Please allow several business days for your payment provider to process an approved refund.
Return Shipping
For approved claims involving damaged, defective or incorrect products, we will provide instructions regarding return shipping.
Where applicable, Ariyanthe or the relevant production partner may provide a return shipping label or cover reasonable return shipping costs.
Customers should not send products back without receiving instructions from Ariyanthe first.
Color & Print Variations
A small degree of variation is inherent in the reproduction of artwork.
Colors may appear slightly different depending on:
- Your screen and display settings
- The printing process
- The paper or canvas surface
- Natural characteristics of the selected material
Minor variations that do not materially affect the artwork are not considered manufacturing defects and do not normally qualify for a return or refund.
Framed Editions
Framed Fine Art Posters are carefully prepared and packaged for transit.
Because framed products require additional handling during transportation, please inspect the packaging and product carefully when your order arrives.
If the frame, artwork or glazing has been damaged during delivery, contact us within 7 days with photographs of the product and packaging so that we can arrange an appropriate resolution.
Contact Us
If you believe your order has arrived damaged, defective or incorrect, please contact us as soon as possible.
Ariyanthe
Email: contact@ariyanthe.com
Website: www.ariyanthe.com